The computer says no
I thought I’d finally bite the bullet and try to upgrade my parents broadband to a new provider. They have been on Demon forever, but the service has atrophied as they were first bought by Thus and then Vodafone. I visited the PlusNet and BT websites to find out what packages they could switch to only to end up with some rather strange errors: You don't have a compatible phone line. To provide you with a new service we will need to give you a new phone number The phone number and postcode supplied do not match; please try again. An online chat with PlusNet resulted in an impasse. Despite my parents having the number for 30 years apparently it wasn't valid and a new number was required - the computer says no! A bit of googling took me to the excellent BT community forums which showed this is a problem that other people have had. All the providers reference an Openreach database which contains phone numbers and addresses. It's entirely possible for this database to co