Techno Frustration

Are Microsoft trying to kill Visio? It looks like it's impossible to buy Visio by adding it to your Office 365 Home subscription. The only solution appears to be to create a separate (dummy) business account and add Visio to that subsciption -  https://answers.microsoft.com/en-us/office/forum/office_365hp-visio/where-is-visio-for-office-365-home-premium . I won't be doing that, time to look for an alternative!

I thought I’d finally bite the bullet and try to upgrade my parents broadband to a new provider. They have been on Demon forever, but the service has atrophied as they were first bought by Thus and then Vodafone. I visited the PlusNet and BT websites to find out what packages they could switch to only to end up with some rather strange errors: You don't have a compatible phone line. To provide you with a new service we will need to give you a new phone number The phone number and postcode supplied do not match; please try again. An online chat with PlusNet resulted in an impasse. Despite my parents having the number for 30 years apparently it wasn't valid and a new number was required - the computer says no! A bit of googling took me to the excellent BT community forums which showed this is a problem that other people have had. All the providers reference an Openreach database which contains phone numbers and addresses. It's entirely possible for this database to co...

So Microsoft still make this child account thing more difficult than it should be. Today I decided to try and set up child number three with his own MS account. I added him to family and this sent him an email with the contents: a@b.c would like you to join their family as a child.....Accept Invitation Clicking on the link resulted in a link to login to MS or create a new account. Clicking create new account resulted in a URL not found error. I then decided to just try and create his account via the normal MS create new account process (login.live.com). However I could get as far as creating his account and verifying his email address but this was invariably followed by: There's a temporary problem with the service.  Googling showed that I'm not the first person to see this so it obviously isn't temporary -  cannot-verify-microsoft-account-theres-a-temporary  from 2017. My guess is that once you've invited a child via a link then trying to create the accout via ...

My daughter's 'not that old' HP Pavilion laptop has been running like a dog since upgrading to Windows 10. Windows 10 seems to rely heavily on disk I/O and the machine was permanently at 100% disk in task manager. Replacing the 500GB HDD with an SSD was going to cost <£100 so I thought I'd give it a go. Certainly cheaper than buying a new laptop. I ordered an MX300 from Crucial that also comes with a software licence for Acronis True Image. I also ordered a USB 3.0 to 2.5 Inch SATA hard drive adapter to allow me to clone the disk first. I wasn't about to reinstall Windows or go through some involved restore process. When everything had a arrived I set about cloning the hard disk using Acronis True Image software that Crucial provided a link/key to. Perhaps I misunderstood the documentation, but I couldn't get cloning to work. Acronis's software requires you to reboot in order to kick off the clone process but every time I rebooted it just came back u...

Do you have problems printing to an HP printer over WiFi from your OSX / Mac device? I've seen this a couple of times now: at home and also at my parents' house. Different machines, different printers but very similar symptoms (a year or so apart). In both cases the symptoms were slow/unusable printing as soon as documents were more than plain text and in some cases the print failing altogether. The problem seems to stem from the default airprint driver that your OSX device will helpfully install for you. You need to change this to the device specific driver as per the below instructions: Click the Apple icon on your Menu Bar.  Select System Preferences.  Select Printers and Scanners.  Select your printer and then press the (-) button at the bottom of the list to remove it.  Select the (+) and click Add Printers and Scanners. (NOTE: Do not select the printer from the list of Nearby printers as this will often automatically use the AirPrint driver)  Selec...

I love Sonos products, but if you want to get the full surround sound experience out of the Playbar, SUB and two Play:1 speakers you could be in for a frustrating experience. The reason being that the Playbar and associated speakers are driven by a single optical input which in most cases has to be connected to your TV's optical output. This works fine for the TV and it's built in apps but in many cases the TV will not pass through proper surround sound if you've selected an external HDMI input such as an XBox or a DVD player. Added to this if the device in question is outputting DTS audio then even if you could get this to the Playbar it would refuse to play it (See  this Sonos forum discussion  for an example). Sonos have summarised the situation in  Maximizing PLAYBAR Sound from your Television If your TV doesn't pass through surround sound then a commonly suggested solution is to add in a TOSLINK audio switch. In most cases these have to be switched (via a re...

I recently bought a Windows 8 laptop for my son for his school work. However, after logging in with his email address (also used on an Xbox) he was unable to use any online features which are pretty key to Windows 8 and Office 365. As it was a child account he got prompted that he "needed permission to use this service” and to have an adult sign in. However, when I signed in as an adult to authorise this I was redirected to the following broken page: https://account.live.com/ChildConsent/PaymentCollection Verify that you're an adult Error When you verify your age with a credit card, Microsoft charges the card a one-time fee of $0.50 (50 cents), and a portion of the fee is donated to charity. Our system is temporarily unavailable. Please try again later. If the problem persists, please contact customer support. (40101-[2]-04c6207c-5883-4e91-b47d-2e6febec6efc) I contacted Microsoft support via email and got the following reply (24 hours later) Upon investigating both a...